Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
These are the terms and conditions (the "Terms and Conditions") for subscribing to The Celtic TV subscription service (the "Service"). This Service is provided to you, the subscriber ("you", "your") on the basis that you accept these Terms and Conditions. It is a legal agreement and it sets out the rights and obligations of you and Celtic F.C. Limited. By purchasing the Service you are agreeing to be bound by these Terms and Conditions. By continuing to use the Service you accept any revised version of these Terms and Conditions that we notify you of.
Who we are. We are Celtic F.C. Limited, a company registered in Scotland. Our company registration number is SC223604 and our registered office is at Celtic Park, Glasgow, G40 3RE. Our registered VAT number is 653 0293 52 ("we", "us", "our"). Celtic TV and all its variations are owned and operated by Celtic F.C. Limited.
How to contact us. You can contact us by e-mailing our customer service team at webhelp@celticfc.com or by writing to us at Celtic TV, Celtic Park, Glasgow, G40 3RE.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you registered with. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
Your order will be final when you select the ‘make payment’ option in the Celtic TV online purchase process.
How we will accept your order. Our payment agent will notify you by email that we have debited your credit / debit card and that you have been granted access to the Service. The email message will constitute our acceptance of your request to access the Service. At this point a contract will come into force between us and you for provision of the Service. Our acceptance of your order will be deemed complete and received by you at the time and date our payment agent sends the email, which time and date is specified on the email. You must keep this email in the event you wish to cancel the Service.
To the extent that these Terms and Conditions conflict with the Website’s Terms of Use, the order of priority shall be: (i) these Terms and Conditions; and (ii) the Terms of Use.
The Service
In accessing the Service, we provide you with access to the advertised features and services described on www.celticfc.tv (the “Website”). We set out below, and on the Website, the technical requirements you need to have in place to access the Service. Before placing your order, we recommend that you use the Freeview content available on the Website to ensure that you can access content satisfactorily.
Due to broadcasting restrictions, your access to the Service is dependent on your geographical location. You confirm that the country of residence that you give at the time of registration is the country you will access the Service from. Your access to the Service may be suspended without refund if you attempt to access from any location other than your country of residence. If you wish to access the Service while travelling contact our support team on webhelp@celticfc.com.
If you change your email address, it is important that you update your profile with your new address to ensure that you can continue to access the Service. We will not be liable for your inability to access the Service where you have not provided correct and up to date information to enable us to deliver the Service.
UK & Republic of Ireland (“ROI”) Customers
If you access the Service from the UK (including Northern Ireland, the Channel Islands and Isle of Man) or ROI, you may purchase an annual “UK Online” subscription or “Premium UK” subscription.
The UK Online and UK Premium Subscriptions entitle you to:
* Live audio commentary for all Celtic domestic cup, SPFL and UEFA matches;
* Replays of Celtic’s SPFL and UEFA matches following a holdback period. These matches will not be live and will be delayed for a period depending on broadcasting restrictions applicable to the content in question (the “holdback period”);
* Replays of certain Celtic domestic cup matches following a holdback period, where that is possible (subject to the availability of rights and coverage of such matches);
* All editions of The Locker Room and other behind the scenes exclusive content; and
* on-demand footage from the Celtic TV video archive.
In addition, the Premium UK subscription further entitles you to the highest bandwidth streams available on Celtic TV – Note that to receive this you will require at least 3 Mbps download speed.
Customers outside UK & Republic of Ireland (ROI)
If you access the Service from outside the UK (including Northern Ireland, the Channel Islands and Isle of Man) or ROI, you may purchase an annual or monthly “Online Plus” or “Premium” subscription.
The Online Plus and Premium subscriptions entitle you to:
* all live Celtic SPFL matches;
* live audio commentary for all Celtic UEFA matches;
* full match replay for all Celtic UEFA matches from 11pm (UK time);
* live access to Celtic domestic cup matches where possible (subject to the availability of rights or coverage of such matches);
* All editions of The Locker Room and other behind the scenes exclusive content; and
* on-demand footage from the Celtic TV video archive.
In addition, the Premium UK subscription further entitles you to the highest bandwidth streams available on Celtic TV – Note that to receive this you will require at least 3 Mbps download speed
Access to Celtic TV
When you receive the email confirming that your payment has been accepted, you will be able to access the Service using the correct username and password with which you subscribed to the Service. Only one device can access the Service at any one time with your username and password.
Your right to access the Service is personal to you. You are wholly responsible for your access to the Service by any person using your terminal or point of presence and you are responsible for ensuring that any such person also fully complies with these Terms and Conditions. You agree to access the Service in a manner consistent with any and all applicable laws and regulations in the country from which you have accessed this Service. You must not (nor authorise or permit any other party to): (a) abuse your access to the Service or use it for any unlawful purpose; (b) access the Service in a way that may cause the set, software, applications or other equipment used by us to provide this Service (the "System") to be interrupted, damaged, rendered less efficient or impaired; (c) store your password anywhere on a computer in plain text; (d) access or record the Service in any manner which violates or infringes the rights of any person, firm or company (including without limitation rights of intellectual property, confidentiality or privacy) or breaches these Terms and Conditions; (e) reproduce, modify, distribute or publish the whole or any part of the content of the Service without our prior written permission; or (f) sell, assign, transfer or delegate to another person or entity all or any of your rights and obligations in the Service or any part of it.
Celtic TV Gift Voucher
If you are purchasing Celtic TV as a gift, both you and the person receiving the gift will be bound by these Terms and Conditions. If a gift voucher is cancelled and a refund is requested, the refund will be allocated to the same card used to make payment for the gift voucher.
Technical Requirements
In order to use the Service, you must (a) obtain access to the internet and pay any service fees associated with such access; (b) provide all equipment necessary to make such connection to the internet, including a computer or mobile device and broadband connection. For the Premium high bandwidth service a continuous broadband connection of 5Mbps is required.
We recommend that to watch live video footage on the Online+ service or as-live video on the Online service that at least 2 Mbps broadband connection or greater is used (for audio footage a modem connection is more than acceptable) or other necessary access device. You must have a suitable browser for your operating system - see the FAQs on the Website for the currently recommended software (the "Software") installed on your computer or device.
Your use of the Software is subject to the terms of the licence granted to you by the relevant licensor. We are not providing and are not responsible for the Software, or for any problems caused by the Software, computer hardware or computer operations systems.
We will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum technical requirements advised by us.
Payment
You must pay the subscription fee (the "Fee") applicable to the specified Service which you have subscribed for, in accordance with the fee plan notified to you at the time of registration. The Fee will be automatically billed against the credit / debit card number that you provide in the registration form.
Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or Maestro or other cards accepted by our payment agent. Unless otherwise stated, charges are inclusive of any applicable VAT and any other taxes applicable from time to time, for which payment you shall be liable. Payment for the Service is charged on a recurring monthly in advance or annual in advance subscription basis until cancelled by you.
We reserve the right to vary the Fee for each subscription package from time to time. Any increases in the Fee will be notified to you by email and published on the Website at least 30 days prior to such price increases taking effect. If you do not cancel your subscription contract prior to the price increase becoming effective we shall continue to collect the increased payments from you commencing with the next payment due under the subscription package.
Payment for Celtic TV outside the UK and ROI
For Online Plus or Premium subscriptions, accessible only outside the UK and ROI, payment must be received via a credit / debit card registered in the country of residence.
Cancellation and Refunds
If you have opted for a subscription which cost less than £42, once your booking is confirmed you will not have any rights to cancel the contract.
If you have opted for a Service costing £42 or more:
* you can cancel the contract within fourteen (14) days of the date the contract is formed and you will be entitled to a full refund of the Fee provided you have not accessed the Service during that 14 day period. Any notice of cancellation given by you after this fourteen (14) day period shall not be effective to entitle you to receive a refund. We will refund such sums by crediting the credit/debit card you used to register for the Service; or
* If you accessed the Service immediately or within the first 14 days after the contract was concluded, you will not be entitled to receive a refund of the Fee.
Renewal
Your subscription will renew automatically at the end of the monthly or annual period of your subscription (as applicable). We will notify you in advance of your renewal date and we will collect payment automatically on the date your subscription is due to renew, with the card details used to make your original payment. If you wish to cancel your subscription, you may do so at any time before your renewal payment is due to be collected. To cancel, you must access the payment agent website using the details supplied to you by email by the payment agent on completion of the contract and follow instructions for cancellation. If you wish to make any suggestions or complain about any matter in respect of this Service please contact us by sending us an e-mail at: webhelp@celticfc.com
When you cancel your monthly or annual subscription you will receive the benefit of the Service you have already paid for in advance, and your right to access the Service will continue until the date on which the next instalment of your payment would have become due.
Your Conduct
You must comply with the Website Terms of Use at all times when accessing the Service and the Acceptable Use Policy set out below when posting any content through the interactive section of Celtic TV. Your failure to do so may result in suspension of the Service, and disclosure of your details to any court or competent authority for the purpose of enabling them to take further legal action against you.
Suspension and Termination
We may suspend or terminate the Service or your access to the Service at any time in our absolute discretion if: (a) your access to the Service is considered to be in breach of these Terms and Conditions or our website’s Terms of Use; (b) the Fee or any instalment of the Fee remain outstanding; and/or (c) a court or competent regulatory authority requires our provision of the Service to be terminated.
We may, at our own discretion, terminate your annual subscription upon giving you one month's notice by email. Should we terminate your annual subscription pursuant to the foregoing we shall pay to you a pro rata refund of your Fee.
Maintenance
From time to time, your access to the Service may be suspended in order for work to be carried out relating to the upgrading or maintenance of the System or otherwise as necessary for the provision of the Service. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as is possible in the circumstances and not during match time unless unavoidable.
Licence and Intellectual Property
As part of the Service we may provide access to certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to Celtic Football Club. All design, text, graphics, footage and the selection or arrangement thereof are the copyright of us or our respective licensees or licensors.
Access to the Service is granted FOR PERSONAL USE ONLY, and you are not entitled to download, copy decompile, reverse engineer, re-distribute or otherwise alter any material viewed via the Service, including, but not limited to, any files, codes, audio, or visual images incorporated in or generated by the software. You acknowledge and agree not to sublicense, assign, or otherwise transfer this license. The Service is not for viewing in commercial or other premises where more than one individual can view the Service unless otherwise agreed with us in writing. The use of proxy servers, virtual private networks or other similar technologies to circumvent this provision or otherwise is strictly prohibited without our prior, written consent.
Breach of this provision is a material breach of these terms and conditions and will lead to immediate termination by us.
Tax Outside UK and ROI
You may be subject to taxes on your registration, which are levied in respect of the Service. These duties and taxes plus any additional administrative charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs or tax office for further information.
Your personal data
We are a data controller in respect of personal data submitted by you and will hold and process personal data for legal and administrative purposes (including sending you important service messages and sharing benefits related to your subscription) and, where we are permitted to, for marketing purposes. We may also analyse the information provided and/or data about your use of the service to help improve the Service, personalise content and administer our contract with you. The personal data provided to us shall be processed, stored and transferred in accordance with all applicable data privacy laws and the terms of our privacy policy, which is available on the Website.
General
Any notices we send will be sent to the email address you supply during the registration process. Any notices you send us should be sent by email to: webhelp@celticfc.com. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.
If we fail to exercise or enforce any right we have under these Terms and Conditions such failure will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.
We are not liable for business losses. We only supply the Service for domestic and private use. If you use the Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We may transfer our rights and obligations under these Terms and Conditions to a group company or other third party. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
The contract shall be governed by Scots law and subject to the non-exclusive jurisdiction of the Scottish courts. Please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Celtic TV Acceptable Use Policy
These content standards apply to any and all material, content or comments which you contribute to The Locker Room or anywhere else on the Website or via the Service (“contributions”), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
* Be accurate (where they state facts);
* Be genuinely held (where they state opinions); and
* Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
* Contain any material which is defamatory of any person;
* Contain any material which is obscene, offensive, hateful or inflammatory;
* Promote sexually explicit material;
* Promote violence;
* Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
* Infringe any copyright, database right or trade mark of any other person;
* Be likely to deceive any person;
* Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
* Promote any illegal activity;
* Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
* Be likely to harass, upset, embarrass, alarm or annoy any other person;
* Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
* Give the impression that they emanate from us, if this is not the case; or
* Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We will determine, in our absolute discretion, whether there has been a breach of this acceptable use policy through your use of the Service. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the Terms and Conditions, and may result in our taking all or any of the following actions:
* Immediate, temporary or permanent withdrawal of your right to use the Service;
* Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
* Issue of a warning to you;
* Legal proceedings against you for reimbursement of all costs, liabilities, expenses and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
* Further legal action against you; and/or
* Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate